To read carefully intrusions understand before answer and the photo anyhow very good to do visa online
The application was easy to fill out online. Scanning passport and photo was also very easy. Trying to get a photo that was acceptable was very frustrating. Once a photo was rejected, the directions gave no clue why it was rejected. When emailing as to the “why” the same answers were received leaving me trying to guess what was wrong. After several tries one of the team offered to scan the photo in for me if I emailed it. I appreciated the help but this photo was also rejected. I still have no idea why the final photo was accepted. But I’m happy it was. The various team members I communicated with responded in a timely manner. I just wish they could have told me what specifically was wrong.
I was very happy that you guys walked me step by step with the questions I didn’t get right to see that I got them all alright.
It was not a smooth process for me due to photo issue not fulfilling the requirements, I wished it was stated a front that a photo must be a “digital photo” , the back and forth email of a repetitive templated instructions about how photos must be done was misleading. It took 5 days to solve the issue . I had to get photoaide to convert my casual photo to digital and that did it to get my ETA granted. Overall the IVisa team responded promptly to my email so from this , overall I’ll recommend IVisa.
The process was very fast and when I had a question my query was responded too right away.
Easy to fill out. Struggled with the photo. Instructions said to not take a selfie but button on the bottom says selfie. We both have 2nd generation SE phones the photo quality wasn’t good enough. Ended up taking photos with an actual camera and then transferring it to my phone. It was really quick once we got the photos taken care of.
Good experience ,quite helpful but some unnecessary exchange of communications.Anyway well done.
Thank you for the opportunity to write a review. I don’t, as a general practice write reviews. Don’t take it personally. And I am in-convinced that I am requested to write more than 11 characters to be able to submit this after initially marking my recent experience as 5 stars so I changed it to 3 stars. Thank you and have a nice day.
iVisa.com is a fast, helpful, and easy-to-use website to get the visa you need.
I was grateful for the support services' prompt response. Each and every one of the support employees responded with professionalism and in a timely manner. The only suggestion I can make is to inform clients where the error lies in their ivisa application form, such as with the photo, and provide suggestions with respect to size, resolution, ... rather than repeatedly sending the same return message. All-in-all, I was very satisfied with the prompt service and would recommend ivisa to anyone seeking a visa!
I was impressed from their service. They guided me 3 times to get the service done. I was having issues with photo but it was done.
The picture was a bit tricky, but overall it worked. Thank you.
It was actually pretty cut and dried filling out the forms, etc. however, I still don’t understand why I had to resubmit a photograph of my passport. Other than that the communication was very satisfactory. My only criticism would be to include a phone number I realize in today’s world technology is king however, I also prefer actually speaking with someone besides texting
Easy to access but takes more than 48 hours to received my visa. But overall experience was excellent!
Helped me with the personal photos. Several were not up to par. They assisted with corrections and were very patient.
The app was very easy to use although the pricing was a little confusing as I didn't need the Visa as quickly as the three options. I had more than a month before my trip.
If I could give more than 5 stars I would! I had problems with the ETA app and applying through the Australian government site was confusing. Worth every penny and more to take away the stress of ensuring you provide and answer everything correctly!
I am not a computer expert but you guided me through the ETA application and you have been very patient with me in completing it.
Forms weee easy to fill Money’s collected Order processed in a timely manner. Results achieved as expected
Almost instant response from the iVisa team in looking for further info… applied at 11am and printed off my visa granted visa by 6pm…
Excellent follow up on my questions by a number of iVisa support staff. I was applying to 7 members of my family for Australian visas and there were a lot of questions (photos, 1229 form etc.) which I really needed and appreciated the support of your staff. It would have been much more difficult without this support. Thank you Sybila, Hanz, Joylen and Gonsalo in particular.
Easy re-access to form when acquiring information, especially pictures and passports for copying into the form.
Very easy process done from home. Quick and easy to follow step by step.
other than having to have someone take my picture and me having to figure out how to download it the process for ok.
Had some back and forth but Patrick was patient, knowledgeable, timely, and helpful the entire time.
Application for what I needed is easy to use and had an immediate response
Very fast service better than Australian visa section quickly respond I really appreciate your service and I recommend every one
This was the only company my tablet was able to download. Found it by accident. My Sister in Brisbane said it wasn't a scam. All went well, my son had to retake my photo. And attach to the email. It's a relief to have it completed. A bit expensive, nothing is cheap these days. Technically challenged. Looking forward to my vacation.
iVisa was always there to answer any of my questions regardless of day or time! The Visa did not take long to get & Patrick had all the patience with me when I had to send our pictures in & the technology was something I wasn’t familiar with. Thanks again, Patrick!
Staff are very kind and helpful. I was on a very tight deadline and there was a bit of panic in figuring out which photo met the guidelines but we got there in the end.
I had a hard time getting the personal portrait right because I have a visual impairment so my eyes weren’t quite right. Natalia and Rochelle were a great help. Just kept trying until and uploaded photos to them and they worked with me until I got it right. Thank you Natalia and Rochelle.
Well, its a great experienced Honestly , its speedy action on your team .
The team were helpful and kept me informed of the progress of my visa
how fast you responded with corrections.I did find it hard to correct a mistake and I'm still not sure if my picture was correct.
On the whole the form was easy to complete. The only trouble I had was scanning the passports with a decent copy to be acceptable.
Very fast and good service! And with the possibility to add documents, for instance if documents are needed that may take longer than 5 working days.
We are technically challenged and your consultants were very patient and encouraging in helping us navigate the site to obtain our visa.
In general was good, but only AFTER the payment were required informations that would affect my choices, being someone who have 2 passports and the system, by error, do not allow the proper filling of the fields.
Very responsive and quick! The staff responded to my questions and gave me frequent updates.
Keeping in touch. Only criticism too many people involved with same questions asked several times. Quite confusing..
Just so easy to do and my brother had also done it with you
When I needed help they replied me right away until I successfully finished my application. Meeting the needs of the applicant in a timely manner.
The app was clear, the questions consise, and the instructions were easy to understand.
I probably couldn’t have done this without iVisa. Made the whole process a piece of cake.
Your process is ok but it lacks some clarity re online help when filling out contents in the help if you had some pictures as a guide to how to ensure your scan is acceptable for use would be good when requesting further information ensure you use and spell the persons name correctly as doing this wrongly does not fill the recipient with confidence finally the visa start date I’m travelling on the 6th December 2023 why the hell would you start my year on the 4th July you requested my travel dates why don’t you add a field “visa to commence date” I have lost 5months of a new visa just for requesting it at the same time as booking my flights this aspect is not acceptable and or your application form should advise your customer to request nearer the time
Easy to use! Before I found iVISA, I was using the Australia government site which was very confusing!
I received my documents in record time but still to late for my flight!
All questions were clear which made it easier to make the correct answer.
I appreciate the speed in which the visa was processed but it was frustrating trying to send photo and passport information. since we have not traveled to Australia since 2019, I understand that things have changed. I will be better prepared for the next time. No more surprises, I hope.
Dead easy to complete after not realising it had to be done to visit Australia
