Straightforward . Clear instructions . Far easier than the site I had just used to apply for my wife's visa .
Although there was a delay in obtaining my Australian visitor visa, this was due to delays at their government end. iVisa support staff kept me informed of this through to completion and answered all my questions. Great service!
Was easy to follow as I am not that computer savvy at my age (retired) my son done the picture passport part incase I screwed it up but all in all it was straight forward ππΌ
It was really to easy to use, instructions were very clear and the follow-up was great. Loading pictures was a bit difficult from a Mac device but I suspect the system is more adapted for Android environment.
I would prefer to give rmy review after I have my iVisa in hand however the experience has been good up to this point. Both Lucero and Rita have been very helpful and are to be commended.
The form was straight forward and up to the point Easy to complete
It took a few extra days but they came thru with the visa .
What is frustrating is that to get back into the website to check the status of the visa was problematic. Even when I put my email or number in, it would not take me to the website.
The ease of making the application but I really only wanted to update my passport details and has to apply again double cost !
Quick and efficient service. Straight forward on line method. Minor confusion with passport photo eligibility but otherwise all good. Thank you
Most relevant personal data was requested in a concise manner. Uploading passport photo documents to the computer was a struggle but iPhone came to my rescue. Payment process was convenient. Very pleased with the processing time of the applications. Thanks a lot.
The Ease of completing the application was great but mor importantly, receiving regular updates about the status was excellent.
I was waiting a while for approval and when i contacted ivisa support they sorted it out within 24 hours thank you ivisa team.
i had trouble with the application and there was support all along the way.
So very helpful and understanding staff Nothing was a problem and kept me informed about everything excellent service throughout a big thank you π π π
A potentially stressful experience is made easy through ivisaβs online process. You are notified of the progress of your application at each stage - which is reassuring. The iVisa app is also very helpful.
It can be improved further to be in line with the deliverable Overall are very responsive supper and help. Thanks once again for all the support and help ππ»
The interaction between the applicant and the website was sympathetic and patient. If the applicant makes a mistake the site is will take you back and point out the error, as I did on several occasions
Simple process and you did what you said you would do without prompting by me.
Amazed how quickly we received our visas, 4 hours from start to finish. Brilliant service π
Very easy to apply for online even for someone not too tech savvy
It was quite easy to understand. My first time to do this and didnβt think I would be capable
I am not technically minded but I managed it. Fairly straight forward.
Process was easy and efficient and, even on the basic service, I received my electronic visa within a couple of hours.
Iβm extremely worried I didnβt have enough time prior to leaving for Australia, due to my mistake, so Sebastian came to the rescue and has put my mind at rest, terrific support.
The process was easy and quick. I had some questions that were answered quickly.
There was excellent support staff helping me with an issue I was having.
A very efficient service keeping you up to date with your status throughout.
I accidentally paid twice but easily contacted customer support via WhatsApp who helped me get a speedy refund and sent a link to help me complete the application. Friendly prompt replies.
I had to submit at least 8 different photos of our passports before the application was approved. The ones that were finally accepted didn't seem much different from the previous ones.
Was waiting on a VISA that I had applied for online. It was logged as received but nothing else happened. Got to 4 days before trip (sons Wedding in Australia). Panic!!!! Applied with IVISA they cancelled the original Visa Application and resubmitted on the Friday (due to fly the following Tuesday). Visa granted on the Sunday. Very, very happy. Reassured every step of the way.
Very straight forward process I made a mistake on my application and the customer service helped me rectify it immediately, very helpful service! Thank you
Could not have been more helpful. Resolved the problem I had with great efficiency.
I applied and received my visa within 25 minutes a brilliant service
Noce experienced people heo heiped to prcess 2 visas in rush as we need to fly out on Wed Nov 13, 2024 since we did not know that Australia required visas from U.S. citizens
Its a quick and easy way to get a visa straight forward and easy to do However trying to get a picture of my passport to pass inspection was annoying and really slow because the camera using the app takes the picture but doesnt upload it so you have to come out from the app and take the picture to go back and select it in the files and hope it likes the picture otherwise you have to do it all again
Pretty easy to fill out. Second time have used this company will again
I am not a computer person but I found the form easy to follow and the questions were clear to understand
They followed up with me on a couple of items that needed more info.
Yeah it was so quick and easy to fill out the forms and upload the information onto the website.
I had a few problems with copying my passport details, but was sorted out. Thank you
Very quick and easy to fill in / response efficient and unbelievably quick :)
the website prompts were easy to follow for someone who is not very tech savvy.
Millie saved my view of iVisa with her thoughtful, rapid set of actions which were successful in minutes and solved ALL of the problems which were impeding the progress on our application. After her intervention, progress was rapid because of her intervention! Millie was extraordinary!
This App is easy to use, easy to contact the team through email and get reply very fast. Someone is assigned to follow up with my case. Good team work to assist me to get iVisa approved in time because theyβre working in a tight timeframe. Very happy experience with this App. Highly recommended to everyone who needs visa.
A friendly and dedicated team that put customers first and willing to go an extra mile.
The feedback I receive is very vague. There is little specific s on how pictures should be taken. Also, there should be a verbal contact if you continue to have problems Originally (I tried the selfy with no luck, upload professional pictures)
At my age I find using all this technology a little confusing, but I found your site a lot easier.
Apart from not being a free service it was reasonable easy to use but the photo acceptance was difficult
This is the first time using this app. It is not as simple as it sounds. As far as the direct help chat line it is no help what so ever. I struggled for two days then I finally replied to the invoice they sent us saying I needed help but not sure how to contact someone. After that the people from customer service contacted us they were great and very helpful. It was a matter of one week and we had our visa. If ever in need of another visa we would use them again.
